Need Assistance?
Please contact our helpdesk on 01624 671121 or via email to

To allow our engineers remote access into your computer, please follow the below instructions.

When asked by the Support Technician, Follow these Instructions:-

  1. Click either the Windows or Apple logo on the right (depending on what you are running)
  2. When Asked to Allow the program to run Click Allow
  3. You will possibly get asked to add an exception to the firewall or to allow the program access to your PC
  4. After a short time a box resembling the one below will appear with an ID
  5. Provide the ID to the support technician

The support technician will now have access to your PC to assist you with any problems that you may be having.